Privacy Policy

Refreshing Mental Health ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal and protected health information. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through our website at www.refreshing-mental-health.com and our online appointment scheduling system.

This policy applies to website visitors, prospective patients, and individuals who contact us through our online forms. For information about how we handle your protected health information (PHI) as a healthcare provider, please see our separate HIPAA Notice of Privacy Practices.

Information you provide voluntarily: When you use our contact form, appointment request form, or otherwise communicate with us, we may collect your name, email address, phone number, and the content of your message.

Appointment booking information: When you request an appointment, we collect information necessary to schedule and confirm your appointment, including name, contact information, insurance information (if applicable), and appointment preferences.

Automatically collected information: When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, operating system, referring URLs, and pages visited. This information is used for website analytics and security purposes.

Information we do not collect: We do not store photographs of identity documents, insurance card images, or clinical notes on our website or booking platform. We do not collect payment card information directly — payments are processed securely through Stripe.

We use the information we collect to:

• Respond to your inquiries and contact form submissions
• Schedule, confirm, and manage appointment bookings
• Send appointment confirmation emails and reminders
• Process self-pay appointment payments through Stripe
• Verify identity through Stripe Identity for appointment confirmation
• Improve our website and online services
• Comply with applicable legal and regulatory requirements
• Protect the security and integrity of our systems

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information with:

• Service providers: We use third-party service providers including Supabase (database and authentication), Stripe (payment processing and identity verification), and Resend (transactional email). These providers are contractually obligated to protect your information.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority.
• Protection of rights: We may disclose information to protect the rights, property, or safety of Refreshing Mental Health, our patients, or others.

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Protected health information (PHI) that we collect in the course of providing healthcare services is governed by our HIPAA Notice of Privacy Practices, not solely by this Privacy Policy. Please review our HIPAA Notice of Privacy Practices for complete information about how we handle your medical information.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our appointment booking system uses industry-standard encryption. Payments are processed by Stripe and we never store payment card data on our systems.

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website may use cookies and similar technologies to enhance your browsing experience and collect analytics information. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and other California privacy laws, including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of certain data sharing. To exercise these rights, please contact us using the information below.

If you have questions about this Privacy Policy or our data practices, please contact us:

Refreshing Mental Health
473 E Carnegie Dr., Suite 200, San Bernardino, CA 92408
Phone: 1-888-502-8244
Email: info@wwwrefreshingmentalhealth.com